Survey 2

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1. Quotes from ACESL are supplied to me in a timely manner.

2. The quotation provides the correct amount of detail.

3. The quotation is clear, concise and easy to understand.

4. I am pleased with the turnaround times from ACESL.

5. I am happy with the response from ACESL when I have an urgent request.

6. My units are safely and securely packaged when I receive them.

7. The number of units that I receive BER (Beyond Economical Repair) is within expectation.

8. Units that are BER are communicated to me well in advance of receipt and alternatives are offered.

9. Warranty performance of units that have been repaired by ACESL is within expectation.

10. I need engineers reports with the units that are returned to me.

11. The ACESL engineer report clearly states what has been repaired and is useful to me.

12. I would recommend ACESL service to my colleagues.

13. ACESL staff always respond quickly in any dealings I have had with them.

14. ACESL pricing is competitive.

15. The range of units that ACESL can repair from different manufacturers meets my requirements.

16. ACESL performance has improved over the past 12 months.

16a. ACESL performance has reduced over the past 12 months.

17. Enter your comments in the space provided below?

18. Tell us how to get in touch with you:

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